From time to time, we send out promotional e-mails. These e-mails are sent only to people who request to be on this e-mail list and are never sent to anyone who did not voluntarily subscribe to the e-mail list through our home page, or through our in-store systems. The information gathered through the e-mail list signup is not used for any other purpose than sending promotional e-mails. Any person who has signed up or this service and wishes to be removed from the program can delete themselves using the “unsubscribe" link found in the promotional e-mails. We do not, under any circumstances, share any personally identifiable information about you with any other person, group, organization, or business entity.
Private, personal information is collected from you when you place an order. This information collection is meant to protect us as the merchant and you as the consumer from fraud. We also use this information to properly process your credit card offline, ship your order, and communicate with you regarding your order. The information is gathered and kept securely online, and is used for these purposes only. Your order information is kept securely in case of problems that may arise at a later date regarding your order.
Our three e-commerce sites use industry-standard encryption technologies when transferring and receiving consumer data through our web site or e-mail. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you provide. We have appropriate security measures in place in our physical store to protect against the loss, misuse, or alteration of information that we have collected from you on our web site.
Refunds / Returns:
Your satisfaction with Moore Brothers Wine Company is extremely important, and we will make every effort to make sure you’re happy with the wines you purchase from us.
Because wine is a perishable product, there is no need for you to return it to us. All we ask is that you contact the correct Moore Brothers location directly by phone or email to initiate a refund:
New York / Brooklyn
Once your refund request is received we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two days. We will send all confirming information to you regarding the date the refund was issued, as well as copies of receipts whether by mail or email, whichever is most convenient to you.
You may also choose to visit the store personally to initiate the process:
Moore Brothers Wine Company New Jersey
7200 N. Park Drive
Pennsauken, NJ 08109
Moore Brothers Wine Company Delaware
1416 N. DuPont Street
Wilmington, DE 19806