Support

Thank you for visiting Moore Brothers Wine Company. Below, you should find valuable information about how to use the website including answers to our most frequently asked questions. If you have any trouble at all, please email support and we will get back to you as soon as possible.

I'm having trouble logging in.
What was my username?
How do I reset my password?
Where are my past orders?
Where do you ship?
When do you ship?
What else should I know about shipping wine (including the fine print)?
What is your return policy?

I’m having trouble logging in.

We updated our ecommerce system in 2014 and for security reasons did not migrate the previous system's credentials to the new site. If you have not created an account in the new system, you should do so now. We will merge your past orders and account information into your new online account within the next 24 hours (usually much much more quickly).

Create a new account by clicking here

I have created a new account but I'm still having trouble logging in.

Are you in the correct store?
Due to myriad state laws, Moore Brothers must maintain completely separate online accounts for each of our three stores. Make sure you are logging into the correct store. If you purchase from multiple stores, you will need to create an online account for each. You may use the same credentials.

What was my username?
In the past, we have allowed users to select anything as their username. This led to much confusion, with many people forgetting the "username" they chose. We are now encouraging all our customers to use their email addresses only as their username. If you think you may have used something other than your email address then we invite you to create a new account using your email address as your username.

We will merge this new account with any of your previous accounts, including your past orders and account information within the next 24 hours (usually much faster).

Create a new account by clicking here

I've created a new account and used my email address as my username, but I can't remember my password.

You can reset your password by clicking below:

Please click here for instructions on resetting your password

Where are my past orders?

If you’re having trouble finding your past orders, there may be a couple of reasons.

Create a new account by clicking here

I just created this account within the last 24 hours.
If you just created your account, you may have to wait up to 24 hours before all your past orders and other account information is merged into your new account. If it has been more than 24 hours please email support and we will take care of it as soon as possible.

I have purchases from multiple Moore Brothers locations.
Due to state laws, we must keep separate accounts for each customer that purchases from multiple stores. Make sure that you are logged into the store from which you made the purchase or that you would like to purchase from.

Where do you ship?

Please note that due to state laws, you will need to create an account for each store from which you would like to purchase. Account information will NOT be shared between stores. You may reuse your same account credentials.

PENNSYLVANIA: We do not currently ship to PA. You may create an account in either our New Jersey store or our Delaware store to place your online order. Let us know when you'll be coming to the store and we will have your order prepped and ready to go.

Physical space in our stores is limited, and we appreciate your prompt pickup of orders.

Unless you’ve made special arrangements with us, orders should be picked up within 60 days of purchase.

FROM OUR NEW JERSEY STORE: We Offer free shipping within New Jersey for orders over $200. If we are shipping to multiple addresses, shipping charges will be assessed. For orders under $200, shipping charges will be added to your order and will vary depending on shipping location.

New Jersey ships wine ONLY WITHIN New Jersey. We CANNOT ship to other states.

BROOKLYN, NEW YORK: Within Manhattan and New York State: Free delivery for orders over $200. If we are shipping to multiple addresses, shipping charges will be assessed. Manhattan orders less than $200 carry a $12.75 shipping fee. Local Manhattan deliveries are made through courier services. We arrange for deliveries Monday through Friday. Please call 804-305-5023 for information on Saturday deliveries. We cannot guarantee a precise delivery time, but we will do our best to accommodate requests. Please advise if a delivery is being made to a business address.

Our New York store ships to 36 States. We CANNOT ship to the following states:
AL (Alabama)
AR (Arkansas)
DE (Delaware)
IL (Illinois)
MA (Massachusetts)
MN (Minnesota)
MS (Mississippi)
ND (North Dakota)
NH (New Hampshire)
NJ (New Jersey)
PA (Pennsylvania)
TX (Texas)
UT (Utah)
WV (West Virginia)

DELAWARE: As Delaware law currently stands, we are not allowed to deliver or ship our wines. However, we can prepare your order for pick-up at our store. Please let us know when you'll be coming to the store and we’ll have your order prepped and ready to go.

Physical space in our stores is limited, and we appreciate your prompt pickup of orders.

Unless you’ve made special arrangements with us, orders should be picked up within 60 days of purchase.

When do you ship?

Because wine is a perishable, we recommend against shipping wine during the months of May through October for temperature considerations. We also encourage you to ship to a business address or location that is always attended. We arrange for deliveries Monday through Friday. Please call for information on Saturday deliveries. We cannot guarantee a precise delivery time, but we will do our best to accommodate requests.

What else should I know about shipping wine?

By requesting that your wine be shipped to you, you are authorizing us to engage UPS to deliver your wine on your behalf. Ownership of wine purchased from Moore Brothers Wine Company New York changes hands at the time of purchase.

Shipping charges will also be added to your order and vary depending on your shipping location. We make no representation to the legal rights of anyone to ship or import wines into any states outside of New York.

Alcoholic beverages may be sold and delivered only to persons who are at least 21 years old. In placing your order, you represent to us that you are at least 21 years old and that the person to whom the delivery will be made is at least 21 years old.

What is your return policy?

Your satisfaction with Moore Brothers Wine Company is extremely important, and we will make every effort to make sure you're happy with the wines you purchase from us. To initiate a refund request, call or email the store:
New Jersey Phone: 888-686-6673 New Jersey Email: info@moorebrothers.com
Delaware Phone: 877-316-6673 Delaware Email: delaware@moorebrothers.com
New York Phone: 844-305-5023 New York Email: newyork@moorebrothers.com

Once your refund request is received we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two days. We will send all confirming information to you regarding the date the refund was issued, as well as copies of receipts whether by mail or email, whichever is most convenient to you.

	Shop in our New Jersey store (just across the river from Philadelphia) for in-store pickup, or shipping within the State of New Jersey.
	Shop in our Wilmington, Delaware store for in-store pickup only.
	Shop in our New York City store - our New York store has just opened in Industry City, a vibrant community of innovative companies in Brooklyn. We offer both in-store pickup or delivery.